Shipping policy

Vitanue

Last updated: August 31, 2026

1. Where we ship

Vitanue currently ships to the United States (all 50 states). We do not ship to PO boxes, APO/FPO addresses or destinations outside the US at this time. All prices and shipping information are shown in US dollars (USD).

2. Shipping cost

Shipping is free on every order — no minimum. The price you see at checkout is the price you pay; there are no surcharges added after the fact.

3. Order cutoff and processing

Orders placed before 5:00 PM ET, Monday to Friday, begin processing the same business day. Orders placed after the cutoff, on weekends or on US federal holidays are processed on the next business day.

Processing takes 1–3 business days. During this time your order is picked, packed and handed to the carrier. Processing time is separate from transit time.

4. Delivery time

Once dispatched, transit takes 5–10 business days. Taken together with processing, most orders arrive within 6–13 business days of being placed.

These are estimates based on typical carrier performance. Weather, carrier volume around holidays and remote delivery areas can add a few days. We will always tell you if we expect a delay on your specific order.

5. Tracking your order

A tracking number is emailed to you as soon as your order leaves our warehouse. You can follow it at any time on our Track Your Order page by entering your order number and email address.

The first tracking scan usually appears 3–5 business days after dispatch. If your tracking page shows no information straight away, that is normal — the carrier has not yet scanned the parcel into its network.

6. Delayed or lost parcels

If your tracking shows no movement for 10 business days, contact us and we will open an investigation with the carrier. If the carrier confirms the parcel is lost, we will send a replacement or issue a full refund — your choice.

If tracking shows the parcel as delivered but you cannot find it, please check with household members, neighbours and your building's mail area, then allow 48 hours — carriers occasionally mark parcels delivered slightly ahead of the physical drop-off. If it still has not turned up, contact us and we will help.

7. Damaged on arrival

If your order arrives damaged, let us know within 7 days of delivery with a photo of the item and the packaging. We will arrange a replacement or refund. You usually will not need to return the damaged item; if we do ask for it back, we cover the return shipping.

8. Address changes and errors

You can change the shipping address within 12 hours of placing your order by contacting us. After that, the order may already be in processing and we may not be able to update it. We cannot take responsibility for parcels sent to an address entered incorrectly at checkout, but we will do everything we can to help redirect them.

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