FAQs

Vitanue

Last updated: August 31, 2026

What does Vitanue sell?

Everyday wellness products across six areas: massage and recovery, posture and back support, sleep and relaxation, fitness and mobility, home wellness, and everyday comfort. Everything is chosen for daily use at home, and none of our products are medical devices.

How much is shipping?

Shipping is free on every order — no minimum.

Where do you ship?

We currently ship to the United States (all 50 states), excluding PO boxes and APO/FPO addresses. We are not shipping internationally yet.

How long will my order take?

Orders placed before 5:00 PM ET, Monday to Friday, start processing the same business day. Processing takes 1–3 business days and delivery takes 5–10 business days after dispatch, so most orders arrive within 6–13 business days.

How do I track my order?

You receive a tracking number by email when your order ships. Enter your order number and email address on our Track Your Order page to follow it. The first scan usually appears 3–5 business days after dispatch.

My tracking has not updated. What should I do?

Early on, gaps of a few days are normal while the parcel moves between carrier hubs. If there has been no movement for 10 business days, contact us and we will open a carrier investigation; if the parcel is confirmed lost, we will send a replacement or a full refund — your choice.

What is your return policy?

Submit a return request within 30 days of delivery for any unused item in its original packaging; once approved, you have 14 days to ship it back. Items worn on or against the body can only be returned if the hygiene seal or packaging is unopened. Return shipping is paid by the customer for change-of-mind returns. If an item arrives faulty, damaged or is not what you ordered, tell us within 7 days of delivery with a photo — you usually will not need to send it back, and if we do ask for it, we cover the return shipping. We do not charge restocking fees. See our Return & Refund Policy for the full details.

How long does a refund take?

Refunds are issued to your original payment method within 5–10 business days of the return passing inspection, and can take up to 10 additional business days to show on your statement.

Can I exchange an item?

Yes — for the same product in a different size or colour, while stock lasts. Start it the same way as a return.

Can I change or cancel my order?

Within 12 hours of ordering, yes — contact us with your order number. After that the order is usually already being packed.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. Everything is charged in US dollars (USD).

Is my information safe?

Checkout is SSL-encrypted and card details are handled by our payment processors, never stored by us. We do not sell personal data. Our Privacy Policy explains exactly what we collect and why.

Are your products medical devices?

No. Our products are made for comfort, relaxation and general wellbeing. They are not intended to diagnose, treat or cure any condition — if you have a health concern, please speak with a professional first.

How do I reach you?

Email support@vitanue.com, call +1 (970) 762-2703, or use the contact button below. We reply within 1 business day, Monday to Friday, 9:00 AM – 5:00 PM ET. Emails are monitored on weekends; replies go out the next business day.

Contact us